Products for the relief of back pain,joint support & protection, and the improvement of posture.
Products
Information
Click on any of the questions below for further information....
Can I return a product I do not want?
You may return your purchase up to 14 days after delivery for a full and immediate refund. If you wish to return an item please click
The item I have bought is the wrong size. Can I return it? If you have purchased a product and find it is the wrong size, you may return it for an alternative size within 14 days of having received the item. If you wish to return an item please click here for a returns/exchange form. Back to top
Can I cancel or amend my order?
Providing you contact us prior to the item(s) having been dispatched, you may make any alteration you choose to your order at no cost. Should the item have already been dispatched, the normal returns policy will apply.
The item I have purchased has developed a fault. Can I return it? All our products are guaranteed for a year and may be returned within that period. Some also carry manufacturers' warranties that extend beyond this minimum period. Please see our terms and conditions for full detail.
If you wish to return an item please click here for a returns/exchange form. Back to top
How can I find out if the item I want is in stock? If an item is on the website, it is in stock. Some products will only show a limited range of sizes as being available. This is because certain sizes are out of stock. Back to top
Do you sell a particular item? All items that we sell are shown on the website. Where an item is out of stock it remains on the website, but shows all sizes and options as being unavailable. Back to top
Why do some of your products recommend limited wearing times? For some of our products such as lumbar support belts, it is generally advisable to limit the amount of time they are worn. This is because any product that offers protection or support is in effect taking over the work your muscles and joints undertake. In turn these will tend to weaken unless there use in maintained. The normal purpose of support products is to provide that support when it is particularly needed - such as when walking, lifting, leaning etc. In any case, it is important that you take medical advice about the nature and extent of your condition and treat it accordingly. Back to top
I have a medical condition for which I would like advice about which of your products is suitable. While we can advise further on the nature and purpose of our products, we cannot give individual advise concerning which of our products are suitable based on descriptions of medical conditions. We would advise you to consult your doctor or other qualified therapist to advise which if any of our products might be suitable for your needs. Back to top How do I specify different delivery and invoice addresses?
Following completion of the address box with your invoice address, click in the box that asks whether you wish to specify a different delivery address and click on 'next'
How do I purchase items by mail order?
If you would prefer not to purchase our products directly on the internet, we also provide a mail order service. Simply make a note of the exact product description, price and quantity you wish to purchase. There is a link on the left side of this page for an order form that can be printed off and send it to us with the details of your order. This form can be completed on screen prior to printing it out. Back to top
What payment methods do you accept? Our web site accepts payments made by Visa, MasterCard, Solo, Delta and Switch. We also accept mail orders with cheque, postal order or credit card details. Click on the ‘Mail Orderr’ link on the left of the page for our mail order form. Back to top
Can you supply me a catalogue?
Our catalogue is entirely web based. At the current time we do not supply a printed version of our catalogue.
What happens to information I supply?
All information supplied is used solely for the purpose of completing the order. No information is sold or distributed in any other way.
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Office: 2a Tower Road, Worthing, West Sussex BN11 1DP. Tel. + 44 (0) 1903 204140. Email office@thebackcarewarehouse.co.uk This site is copyright The Back Care Warehouse and material accessed by links from this site is copyright of the respective site owners. All business is subject to our terms and conditions.
©2003 - 2007 The Back Care Warehouse
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